Frequently asked questions

Do you have a question?

We’d be happy to answer it.

Below, we’ve listed the most frequently-asked questions from our customers. Is your question not on the list? Then please don’t hesitate to contact us.

Range of Bolsius products

We supply a huge variety of candles in many different shapes, sizes, colours and fragrances. For every occasion and for every season. The following are the most frequently-asked questions about our range of products. 

 

What does the Bolsius range include?

We have a suitable candle for every occasion and for every location in your premisses. Our range is divided into scented and unscented candles and indoor and outdoor use.

Where can you buy Bolsius Professional candles?

 

If you are unable to find our candles or if you are looking for a specific candle, please contact our customer service department, which will be happy to help you.

What can you do if you are not satisfied with our products?

We want our customers to enjoy our candles as much as possible. That is why we welcome your tips and suggestions. You can use the contact form on our website to share your tips or suggestions with us. Our customer service department will then contact you as soon as possible.

Are there also tea-warmers with plastic cups or even without cups?

No, we don’t have those products in our range.

Use

 It’s very important to use our candles properly so that you can get the most out of them. For example, did you know that you should always place our rustic candles at least 10 centimetres from each other to prevent them from leaking? 

Must the label on the bottom of the rustic candle be removed before lighting the candle?

No, the so-called bottom label of the candle does not need to be removed.       

Must I rotate the fragrance sticks every day in order to distribute the scent properly?

It is not necessary to rotate the sticks. The quality of the sticks in our reed diffusers is so good   that they distribute a lovely scent in your home for several weeks.

What do I need to bear in mind when I want to burn several candles alongside each other?

It is important to make sure there is a sufficiently large distance between the candles (at least 10 cm). Always burn the candles in a suitable holder or on a fire-resistant coaster.

Zijn er ook theelichten met plastic cups of zonder cups

Nee, deze voeren wij niet in ons assortiment.

Safety

Safety is a top priority for us. That is why all our candles display symbols that explain how to use the candle correctly. 

What is the best way to put out a candle?

 The best way to put out our candles is with a candle snuffer, which you should hold over the wick as far as the liquid wax. The wick then stops burning without an afterglow, it doesn’t break off and it is covered with new candle wax for the next time you light the candle. Never put out a candle with water.

Which are the most suitable candleholders/tea-warmer holders for burning candles and tea-warmers

It is very important that the holders are manufactured from non-flammable materials and that there is a sufficiently large distance (at least 10 cm) between the candles. For a tea-warmer holder, it is important that the heat generated by the burning tea-warmer can escape. The holder should therefore not be closed.

Our accessories have been carefully designed to allow our candles to burn optimally and to comply with all safety regulations. Our accessories are available in different types, shapes and materials. You can view them here. (Link to accessories).

What do the symbols on our candles mean?

All our candles display symbols to show you how to burn the candles safely. That way, you can get the most out of our candles.

Safety tips

Tips & Safety

Contact us

Contact form